In today’s world, FASTag has simplified the toll payment process across the nation and has become a go-to solution for many frequent travellers. By offering speed, convenience and seamless cashless transactions, FASTag has not only revolutionised the toll payment system but also made road travel smoother and faster. However, like any other technology, many users face issues while managing their FASTag recharge or managing their FASTag digital wallet.
This guide will explore some common recharge issues and their simple solutions to ensure uninterrupted travel.
Understanding FASTag
FASTag is a Radio Frequency Identification (RFID) tag that is attached to a vehicle’s windshield, allowing drivers to pay toll payments seamlessly without stopping in long queues. By eliminating manual toll payments, FASTag has made road journeys hassle-free, introduced cashless payments, and reduced fuel consumption due to shorter waiting times.
Common FASTag Recharge Issues and Solutions
Here are some of the most common FASTag recharge problems and ways to solve them:
- Recharge Failure
You may experience a recharge failure while recharging your FASTag due to technical glitches, network issues, incorrect details, or even an insufficient bank balance.
Solution:
- Check the transaction history in the FASTag mobile application or bank statement to see if the amount has been deducted.
- Recheck the tag details and make sure everything is entered correctly.
- Ensure that the internet connection is fast and stable to complete the transaction.
- Wait for 10-15 minutes, and if the problem still persists, contact FASTag customer service.
- Recharge Delays
Occasionally, recharges may take longer to appear in your account. This can occur because of network failures or application problems.
Solution:
- Most recharges appear instantly, but some take time to reflect. Wait for 10-15 minutes and refresh the FASTag mobile app before checking.
- If the recharge is not reflected after a while, then connect the bank’s or platform’s customer support team.
- Tag Issues
Sometimes, the vehicle tag gets incorrectly mapped, leading to a deduction from the wrong digital wallet or bank account. The tag issue also arises when it is damaged or deactivated.
Solution:
- Inspect your FASTag for any physical damage, including cracks or scratches. If you find any, replace the tag to ensure proper functionality.
- Check the registration number with your FASTag digital wallet and rectify the errors with the provider.
- Make sure to double-check all the details before linking your FASTag to the bank account.
- Low or Insufficient Balance
One of the most common issues is a low balance in the FASTag wallet, which can lead to failed toll payments, unnecessary delays, and inconvenience at toll booths.
Solution:
- Regularly check the balance of your FASTag digital wallet via the online app and make sure it has sufficient funds.
- Enable alerts to get notifications whenever the wallet has an insufficient balance.
- Recharge your wallet in advance using your preferred payment method.
- Technical Glitches in Mobile Application
Another common problem users may encounter is issues with online applications, such as login issues, slow loading times, and app crashes.
Solution:
- Make sure that your FASTag app is of the latest version.
- Clear the app cache to solve minor issues and restart the device.
- You can try uninstalling and reinstalling the app to see if it works; otherwise, contact the customer service team.
Pro Tips to Avoid FASTag Recharge Issues
Follow the below-mentioned tips to avoid common recharge issues:
- Use a trusted FASTag mobile app, such as Bajaj Finserv, to track payment history accurately and recharge the tag without hassle.
- Enable auto-recharge to maintain a sufficient balance in your FASTag digital wallet and set up the alert to get regular notifications.
- Keep the tag clean and dry to avoid damage and seamlessly pay the toll payments.
- Make sure to update the details with the correct information in case of changes.
- Regularly check the FASTag transaction history and monitor your digital wallet balance.
Conclusion
While FASTag has undoubtedly made road travel easier and more convenient, occasional issues can still arise. To avoid these, you can set an auto-recharge to maintain a sufficient balance in your FASTag wallet, keep the tag clean, use a trusted mobile app, and regularly monitor your wallet balance to avoid unnecessary delays at the toll booths. By following these solutions, you can prevent common issues and enjoy your journey hassle-free.